There are a multitude of resources and people to assist you. Contact information and guidance are provided below. Please reference the information listed below for a list of who to contact for your questions and assistance.
College Help Desks
Each ICCOC partner college has its own Help Desk to assist you with technical issues with your college portal, accessing your online courses, and logging into Canvas, or accessing your campus email account.
Please contact your college Help Desk for assistance if you need assistance in these areas.
Canvas Support is available 24 hours a day, 7 days a week, 365 days a year.
It provides support for technical issues within your online course such as error messages and exam issues.
To access Canvas Support, click on the Help icon on the left-hand navigation once you have logged into Canvas.
You may also contact the Canvas Support Hotline at 844-214-6951.
Students from all of our partner colleges, except Southwestern, will log into Canvas via their college portals. For assistance with accessing your online course and/or logging in through your college portal, please contact your college help desk.
Your instructor is there to answer any questions that you have about your course, the course material, textbook and related software/website issues, your grades, missed assignments and other issues affecting your performance in the course.
The Student Services staff members at your college are there to help you in many different ways including, but not limited to:
Academic advising and registration
Billing and making arrangements for payment
Getting your textbooks/course materials
Navigating library services
Providing tutoring assistance
Develop an academic accommodations plan, if needed
Scheduling proctored exams, if needed.
The Dean or Director of Distance Learning at your college is available to assist with any issues or concerns that you have with an online course or instructor. The process for handling concerns about an online instructor is provided below.
General ICCOC Guidance
For help with the following, please contact Tracy Sleep at firstname.lastname@example.org or 319-759-0497.
General questions about the ICCOC
Confirm online course enrollments
Check course offerings
Direct you to individuals and departments at your college that can best serve your needs
Concerns About Your Instructor
The ICCOC's process for handling students' concerns about instructors are as follows:
Communicate with your instructor to try and resolve the issue.
If you do not come to a resolution, contact the Dean or Director of Distance Learning at your home college to express your concern.
The Dean/Director of Distance Learning at your home college will contact the instructor or the instructor's Dean/Director of Distance Learning at the instructor's college.