Help

There are a multitude of resources and people to assist you. Contact information and guidance is provided below.

For help you with the following, please contact Tracy Sleep at tsleep@myiccoc.org or 319-759-0497.

General questions about the ICCOC
Confirm online course enrollments
Check course offerings
Direct you to individuals and departments at your college that can best serve your needs

Canvas Support

Canvas Support is available 24 hours a day, 7 days a week, 365 days a year.

It provides support for technical issues within your online course such as error messages and exam issues.

To access Canvas Support, click on the Help icon on the left-hand navigation once you have logged into Canvas.

Students from all of our partner colleges, except Southwestern, will log into Canvas via their college portals. For assistance with accessing your online course and/or logging in through your college portal, please contact your college help desk.

Canvas Guides

Browser & Computer Requirements

Mobile Device Information

Contacts

Your instructor is there to answer any questions that you have about your course, the course material, textbook and related software/website issues, your grades, missed assignments and other issues affecting your performance in the course.

The Student Services staff members at your college are there to help you in many different ways including, but not limited to:

Academic advising and registration
Billing and making arrangements for payment
Getting your textbooks/course materials
Navigating library services
Providing tutoring assistance
Develop an academic accommodations plan, if needed
Scheduling proctored exams, if needed.

The Dean or Director of Distance Learning at your college is available to assist with any issues or concerns that you have with an online course or instructor. The process for handling concerns about an online instructor is provided below.

Concerns About Your Instructor

The ICCOC's process for handling students' concerns about instructors are as follows:

Communicate with your instructor to try and resolve the issue.
If you do not come to a resolution, contact the Dean or Director of Distance Learning at your home college to express your concern.
The Dean/Director of Distance Learning at your home college will contact the instructor or the instructor's Dean/Director of Distance Learning at the instructor's college.

College Help Desks

Each college has its own help desk to assist you with technical issues with your college portal, accessing your online courses, and logging into your campus email account.